BTC Vaultrend AIYour analyst's team is ready to help.
Have a question about your account or your analyst's plan for you? Reach out and a member of our support team will respond as soon as possible.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — [email protected] | Account questions, verification, withdrawals | We usually reply within one business day. |
| Callback request | Anything easier explained by phone | Support hours: Monday–Friday, 9:00–18:00 |
| Abuse report — /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |
What to expect when you reach out
Which channel to use
Email suits anything with a document attached — identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions are resolved faster in a two-minute conversation than in four written messages.
Outside working hours
Messages sent in the evening or at weekends are queued and answered first thing the next working day, in the order received.
Details worth including
Your registered email address and the approximate date of whatever you are asking about are enough for us to locate your account. Never send a password, full card number or one-time code — no member of our team will ever ask for these.
If something looks wrong
Report it the same day. Anything involving a payment you do not recognise is escalated immediately rather than joining the normal queue.
Before you get in touch
Many questions are already answered on this site, and checking first is usually quicker than waiting for a reply.
- Frequently asked questions. — costs, withdrawals, verification and minimums.
- How your analyst gets you started. — what happens after you sign up, step by step.
- Pricing — what is free and where a cost can appear.